Customer Service Representative (CSR)
San Juan City, Metro Manila
Responsibilities
- ● 1-2 years of experience in a customer service or client-facing role
- ● Excellent communication and interpersonal skills
- ● Strong problem-solving and critical thinking abilities
- ● Proficiency in using customer service software and databases
- ● Ability to remain calm and professional under pressure
- ● Familiarity with the Client & Sales Administration industry
- ● Passion for delivering exceptional customer experiences
Required Qualifications
Desired Qualifications
- ● Respond to customer inquiries and complaints via phone, email, and chat in a timely and professional manner
- ● Troubleshoot issues and provide solutions to ensure customer satisfaction
- ● Maintain accurate records of all customer interactions
- ● Identify opportunities to improve customer experience and suggest process improvements
- ● Collaborate with cross-functional teams to resolve complex customer concerns
- ● Provide product information and guidance to customers
- ● Assist with administrative tasks as needed