Technical Associate

Responsibilities

• Perform repair and replacement of defective LED components, including SMD/DIP bulbs and related parts.
• Conduct preventive maintenance (PM) activities and ensure completion of maintenance reports.
• Provide timely phone and field technical support within the required SLA.
• Monitor and report daily project activities, updates, and technical concerns.
• Escalate major technical issues immediately to management or concerned departments.
• Prepare accurate technical reports, service documentation, and project status updates.
• Maintain high standards of workmanship, safety, and service quality.
• Perform corrective maintenance (CM) activities and ensure issues are resolved with zero back jobs or re-repairs.
• Ensure proper handling, testing, and troubleshooting of LED products and equipment.
• Participate in technical training, self-assessment, and skills enhancement programs.
• Coordinate with clients and internal teams to ensure timely resolution of technical concerns.
• Support overall technical operations and perform other tasks assigned by management.

Required Qualifications

• Bachelor’s degree in Electronics, Electrical, Computer Engineering, IT, or any related technical course.
• With experience in LED systems, electronics repair, maintenance, or technical support is an advantage.
• Knowledgeable in preventive and corrective maintenance procedures.
• Skilled in troubleshooting, repair, and replacement of electronic/LED components
• Good communication and interpersonal skills.
• Familiar with field and phone support handling within SLA requirements.
• Proficient in preparing technical reports and maintenance documentation.
• Detail-oriented with the ability to work independently and under pressure.
• Willing to do field work, client visits, and technical support assignments.
• Willing to participate in technical trainings and continuous learning programs.

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